Refund & Cancellation Policy
Effective Date: 1 July 2025
Company Name: Zetrox E-Books Pvt. Ltd
Website: www.zetroxebooks.com
Email: info@zetroxebooks.com
At Zetrox E-Books Pvt. Ltd, we strive to provide readers and authors with a seamless and transparent digital experience. This Refund & Cancellation Policy outlines the conditions under which purchases, refunds, and cancellations are processed on our website.
1. Digital Products (E-Books)
All books sold on Zetrox are digital (non-tangible) products that are delivered electronically. Once a user purchases an e-book and payment is confirmed, access to the digital file is granted immediately.
Therefore:
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All e-book sales are final.
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No cancellations or refunds will be entertained once the order is successfully placed and the download/access link has been shared.
This policy helps protect the intellectual property of authors and maintain fairness across the platform.
2. Author Payouts
For authors publishing their work on Zetrox:
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Payouts are processed within 2–3 business days after the completion of a valid sale.
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Payments are made after deducting Zetrox’s commission as per the author’s agreement.
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Once a payout is initiated, it cannot be reversed or cancelled.
In case of any technical delay in settlement, our team will communicate the status promptly.
3. Refunds Due to Technical Errors
Refunds will be considered only in the following cases:
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The user is charged but does not receive access to the purchased e-book within 24 hours.
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Duplicate payments due to technical or network errors.
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Incorrect transaction amount debited due to a gateway malfunction.
In such cases, users are required to email us at info@zetroxebooks.com within 48 hours of the transaction, providing:
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Transaction ID
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Registered email address
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Payment screenshot or UPI reference number
After verification, eligible refunds will be processed within 7–10 business days to the original payment method.
4. Cancellations
Since all our products are delivered digitally, cancellation requests are not accepted once a purchase is confirmed.
If you mistakenly make a payment or face a transaction error, please contact our support team immediately at info@zetroxebooks.com for assistance.
5. Payment Gateway Responsibility
Zetrox uses trusted third-party payment gateways (such as Razorpay, Paytm, Cashfree, PhonePe, and Google Pay) for secure transactions.
The responsibility for the payment process rests with the respective payment service provider, and users must comply with their terms and refund timelines.
6. Contact for Refund & Payment Issues
For any issues related to payments, failed transactions, or refunds, please reach out to:
Zetrox E-Books Pvt. Ltd
Email: info@zetroxebooks.com
Website: www.zetroxebooks.com
Note: This policy ensures transparency and compliance with Indian digital commerce regulations. All users and authors are encouraged to read this policy carefully before making a purchase or publishing content on Zetrox.
