Privacy Policy

Effective Date: 1 July 2025
Company Name: Zetrox E-Books Pvt. Ltd
Website: www.zetroxebooks.com
Email: info@zetroxebooks.com

Zetrox E-Books Pvt. Ltd (“Zetrox”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or use our website and services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Information You Provide to Us

When you create an account, publish a book, or make a purchase, we may collect:

Name
Email address
Contact number
Payment details (through our payment partners)
Book details (for authors)
Communication records

b. Automatically Collected Information

When you visit our website, we may automatically collect certain information such as:

IP address
Browser type and version
Device information
Pages visited, time spent, and click data (through cookies and analytics tools)

c. Payment Information

All payments are processed securely through third-party payment gateways (e.g., PhonePe, Google Pay, Paytm, etc.).
Zetrox does not store your full payment details like UPI PINs, CVV numbers, or bank passwords.

2. How We Use Your Information

We use your data for the following purposes:

To create and manage your Zetrox account
To process transactions and settle payments to authors
To communicate important updates or promotional offers
To improve website functionality and user experience
To comply with legal and regulatory requirements

3. Author Payments and Settlements

For authors publishing on our platform:

Zetrox will collect payments from customers and, after deducting our commission, transfer the remaining amount to your registered bank or UPI account within 2-3 business days.
We use secure payment processing systems to ensure your financial data is protected.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience.
Cookies help us:

Remember your preferences
Analyze website traffic
Provide personalized recommendations

You can disable cookies in your browser settings, but some features of the Website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share your data only in the following cases:

With payment processors to complete your transactions
With legal authorities when required by law or regulation
With service providers who help operate our website (e.g., hosting, analytics) under strict confidentiality agreements

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of data transmission over the internet is 100% secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access and review your personal information
Request corrections or updates
Withdraw consent for certain data uses
Request deletion of your data (where legally permitted)

You can exercise these rights by contacting us at info@zetroxebooks.com.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our Website may contain links to third-party websites. Zetrox is not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Zetrox does not knowingly collect data from individuals under 18 years of age. If we learn that a minor has provided us with personal data, we will delete it promptly.

11. Changes to this Privacy Policy

Zetrox reserves the right to update or modify this Privacy Policy at any time.
All changes will be posted on this page with an updated “Effective Date.”
Your continued use of the Website after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or data handling practices, please contact us:

Zetrox E-Books Pvt. Ltd
Email: info@zetroxebooks.com
Website: www.zetroxebooks.com